Team Leader-Inbound Semi Voice

Arrow Point Management Services

1 - 2 Years
5 Openings
3.5-4.5 Lac/Yr
Bangalore
Face-to-Face interview

Key Skills

Team Leader Semi Voice Process Fintech BPO Walk in

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Job Description

Role:-

1. Team Leader - Inbound Semi Voice (Fintech Background)

*Education:-

Any Graduation

*Experience:-

At least 1- 2 year experience with the relevant domain.

*Working days:-

6 days working, 1 week off. Rotational shift (8 to 8 window)

*Required skills:-

1. Excellent English + Hindi must

2. Excellent in managing KPI & KRA like Shrinkage, Attrition, Occupancy, Utilizations, people management, NPA, CSAT, Concurrency, Quality, SL, etc

3. Should have handled 20+ agents in inbound +Semi voice

4. Excellent in analytical skills and excel reporting

5. Proven Experience as Team Leader on papers.

Experience
1 - 2 Years
No. of Openings
5
Education
Any Bachelor Degree
Role
BPO Team Leader
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Arrow Point Management Services

We specialize in recruiting the best talent for permanent and temporary positions on behalf of Indias top companies. exiting the company at the end of their professional running a whole department and systemizing the internal processes of handling administration so that companies can focus entirely on improving their business.options, training programs, and advice for career advancement to freshers, professionals, and career changers. We guide people in making the right decisions regarding their careers. Besides, we also serve as an education consultant. Today, we serve clients across various industries including IT, ITES, finance, engineering, pharmaceuticals, sales & marketing, plants/factories, education/training, retail, automobile, construction, etc.

Our Vision:

We started o