BPO Fresher

Pacific Placements and Business Consultancy Pvt. Ltd.

Key Responsibilities:

Customer Support:

Handle inbound or outbound calls in a professional and courteous manner.

Provide accurate information and assistance to customers regarding products or services.

Resolve customer queries, concerns, and issues effectively.

Communication:

Communicate with customers through various channels, such as phone, email, or chat.

Maintain a clear and positive communication style.

Documentation:

Accurately document customer interactions and transactions.

Update customer records and databases with relevant information.

Product/Service Knowledge:

Acquire a thorough understanding of the products or services offered by the client.

Stay informed about updates, changes, and promotions.

Quality Assurance:

Adhere to quality standards and processes set by the BPO organization.

Ensure compliance with company policies and procedures.

Team Collaboration:

Collaborate with team members and other departments to resolve complex customer issues.

Participate in training sessions and team meetings.

Time Management:

Efficiently manage and prioritize tasks to meet performance targets.

Meet and exceed productivity and quality metrics.

Qualifications:

Bachelor's degree in any discipline (depending on the company's requirements).

Strong verbal and written communication skills.

Basic computer skills and familiarity with MS Office applications.

Ability to work in a fast-paced and dynamic environment.

Willingness to work in shifts, including evenings and weekends.

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  Diploma, Higher Secondary, Any Bachelor Degree, Secondary School

• Role

  Bpo Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office