? Developing the satisfaction level of customers by rendering services beyond excellence in order to optimize
a high percentage of customer satisfaction and retention.
? Resolving escalated grievances and queries on a day-to-day basis.
? Initiating contact with existing customers to help them further their business by acquiring new customers
? Developing strong relationships with customers, connecting with key business executives and stakeholders to facilitate a smooth transition for the customer.
? Analyse clients requirement and suggest new ways to acquire customers and new revenue streams and to assist the customer with the same.
? Build and maintain relationships with clients through regular contact.
? Making weekly market development calls to customers.
? Act as the first point of contact for client questions and requests.
? Act as the point of contact for the client with other departments in the organisation in order to facilitate client requests.
? Assist in planning/ developing co-promotional campaigns, events, and B2C activities.
? Assist with challenging client requests or issue escalations as needed.
? Conduct promotional activities for market development & brand visibility
? An immense interest in developing a relationship with the customers
? Sales orientation would be a plus
interested candidates can call HARINI
Experience
1 - 7 Years
No. of Openings
40
Education
Higher Secondary
Role
BPO Executive
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
1 - 7 Years
40 Openings
1.0-4.5 Lac/Yr
Face-to-Face interview
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