BPO Executive

Intellikart Ventures LLP

Job description:

Position :-BPO Executive (International and Domestic Voice Process)

Process :- International Voice Process

Experience :- 0 to 5 years

Location :- Bengaluru (WFO)

Roles And Responsibilities :

You will be supporting customers of the Top Ecommerce Platform in the Indian region

You will be answering queries regarding Order related Queries.

You will be handling inbound customer queries about the customers Order related.

This is a Rotational shift

5-day working with Two Days rotational off

Skill Required :

Good communication skills in English+Hindi/Kannada

Ability to handle irate customers

Solve Customer queries

A team player

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues

Display Ownership and accountability

Quickly build trust and confidence with customer

Own and resolve customer issues efficiently, effectively and empathetically

Excellent comprehension and articulation skills

• Experience

  1 - 3 Years

• No. of Openings

  20

• Education

  B.A, B.E, B.Ed, B.Pharma, B.Sc, Higher Secondary, Any Bachelor Degree

• Role

  BPO Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office