BPO Customer Support Executive (male)

Wee-support.com

Manage customer emails and chats - non voice process

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Analyzing customer needs and recommending products based on those needs.

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer

interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Required skills:

Good typing Speed.

Good Communication Skill.

Basic Computer Skills

Discipline, Positive Attitude & Punctuality

• Experience

  0 - 5 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office