BPO Fresher

Black & White Business Solutions

Telecom Process - BPO Customer Service / Voice Support

Job description

Urgent Hiring for International BPO Customer Service Voice Process

ONLY IMMEADIATE JOINERS REQUIRED - HIRING FOR INTERNATIONAL VOICE SUPPORT

Fresher Graduate / Undergraduate with Excellent English

Exp. Undergraduate / Graduate

Any Graduate & Undergraduate

English Excellent

Respond to customer queries in a timely and accurate way, via phone, email or chat

Identify customer needs and help customers use specific features

Update our internal databases with information about technical issues and useful discussions with customers.

Monitor customer complaints on social media and reach out to provide assistance

Share feature requests and effective workarounds with team members.

Inform customers about new features and functionalities

Gather customer feedback and share with our Product, Sales and Marketing teams

Assist in training junior Customer Support Representatives.

Candidate should possess excellent oral and written communication skills

Candidate with good customer service skills would be preferred

Candidate should have 0-1 year of experience in Customer Support Voice Process.

Prior experience in Customer Service industry will be an added advantage.

Should be open to work in Night shifts / Rotational Shifts.

Candidates with backlogs/arrears in their degree are not eligible

Responsible for dealing with Domestic & International Clients

Responsible for dealing with Clients Queries.

Requirements and Skills

Experience as a Customer Support Specialist or similar CS role

Familiarity with our industry is a plus

Experience using help desk software and remote support tools

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

Benefits :

Rotational Shift

5 Days Working / 2 day rotational off

Work From

• Experience

  0 - 3 Years

• No. of Openings

  100

• Education

  B.A, B.B.A, B.C.A, B.Com, B.E, Bachelor of Hotel Management, B.Sc, Diploma, M.B.A/PGDM, M.Tech

• Role

  BPO Customer Service

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office