Telecom Process - BPO Customer Service / Voice Support
Job description
Urgent Hiring for International BPO Customer Service Voice Process
ONLY IMMEADIATE JOINERS REQUIRED - HIRING FOR INTERNATIONAL VOICE SUPPORT
Fresher Graduate / Undergraduate with Excellent English
Exp. Undergraduate / Graduate
Any Graduate & Undergraduate
English Excellent
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives.
Candidate should possess excellent oral and written communication skills
Candidate with good customer service skills would be preferred
Candidate should have 0-1 year of experience in Customer Support Voice Process.
Prior experience in Customer Service industry will be an added advantage.
Should be open to work in Night shifts / Rotational Shifts.
Candidates with backlogs/arrears in their degree are not eligible
Responsible for dealing with Domestic & International Clients
Responsible for dealing with Clients Queries.
Requirements and Skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases
Benefits :
Rotational Shift
5 Days Working / 2 day rotational off
Work From
Experience
0 - 3 Years
No. of Openings
100
Education
Diploma, B.A, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, B.Sc, B.E, M.B.A/PGDM, M.Tech
Role
BPO Customer Service
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office