Qualification : Degree in Computer Science or IT background
Experience : 8 – 10 Years domain experience (Design, Development & Admin)
Location: Riyadh, intial.- 3 months on-site then off shore,
Salary Budget: Open
Roles And responsibilities
• Must have customization experience in ARS and later.
• Should have Hands-on implementation experience on ARS - , BMC Remedy Helix , Atrium CMDB , ITSM, SRM, SLA, Smart IT, DWP, Email Engine
• Expertise in implementing BMC Remedy Change Management, Incident Management, Problem Management etc.
• Expertise in deploying BMC Remedy Asset Management
• Knowledge of BMC Remedy Service Level Agreements
• Good knowledge of Remedy adapters & experience in integration of Remedy with other applications using Web services, Rest API, AIE
• Experience in design and implementation of BMC ITSM solutions for complex setup
• Should have good understanding of BMC Remedy architecture and its components.
• Good understanding on Common Data Model of BMC Atrium CMDB
• Must have Experience in CMDB
• Experience in building Telco CMDB
• Must be able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions.
• Strong familiarity with supporting Remedy applications including Oracle, Web Services XML and Remedy API.
• Expert in designing and setting up exception handling, performance tuning & archiving.
• Must have strong knowledge of relational databases (Oracle), PL/SQL, DB Links, Views etc.
• Investigating and implementing application customization.
• Must have hands-on knowledge in Remedy Installation and configuration in a server group environment.
• Must have hands-on knowledge with Linux commands (shell scripts etc.)
• Hands-on expertise with upgrading Remedy AR Server and Remedy Mid-Tier server with the latest patches.
• Must have hands-on experience with SSO, RSSO and LDAP Plugins for Remedy.