Direct Banking Voice Process

Efficacy AMS PVT LD

Roles and Responsibilities:

• To ensure the fraud exposure & loss is minimized by identifying the fraud at the earliest

• Handling the Alerts as per the Guidelines*

• Interaction with Customer has to be carried-out as per the Talk-Off * in Polite & Soft Manner

• Get the complete details updated in the system for all Identified frauds.

• Once fraud is Identified the required process has to be followed as per the post fraud Identification Guidelines.

• To ensure that the frauds are Identified at the first attempt.

• Proactive Identification of the suspected compromised cards/accounts and to initiate necessary action to prevent fraudulent attempts

Desired Candidate Profile:

• Should be Graduate fresher or experienced (preferred)

• Should be able to work in Rotational shifts and night shift. This is a 24X7 unit and hence should be able to work during holidays as well.

• Should have good communication skill. Candidates knowing Hindi will be given additional preference.

Perks and Benefits:

• PF

• ESIC

• Gratuity

• Experience

  0 - 2 Years

• No. of Openings

  50

• Education

  Any Bachelor Degree

• Role

  Banking Voice Process

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office