Backend Operations Executive

TMT Marketing and Sales Pvt Ltd.

Requirements and skills

1. Proven work experience as a Sales administrator or Sales support agent

2. computing skills and qualifications, including those related to word processing, spreadsheets, and presentations (MS Excel in particular).

3. Strong numeracy skills

4. Understanding of sales performance metrics

5. Excellent organizational and multitasking skills, file clerking skills

6. A team player with high level of dedication

7. Ability to work under strict deadlines

8. Certification in Marketing, Sales or relevant field is a plus

9. Strong oral and written communication skills.

10. Ability to lead a team to meet quotas.

11. Excellent leadership skills

Roles and responsibilities

1. Receiving and processing purchase orders from Sales Force. Process orders via email or phone.

2. Issuing sales transaction invoices.

3. Verifying orders, including customers' information and payment details.

4. Contacting customers by phone or email to answer queries and obtain missing information.

5. Maintaining and updating sales and customer records.

6. Compiling monthly sales reports.

7. Expediting orders through internal liaison.

8. Directing feedback from customers to relevant departments.

9. Identifying new products to add to those on offer.

10. Assess current team processes and procedures, identify opportunities for improvement, and implement them.

11. Develop individual quotas and assign territories for team members.

12. Assess individual performance through observation and measurement, and suggest corrective actions as needed.

13. Supporting the sales department with other administrative tasks, if requested.

14. Check data accuracy in orders and invoices.

15. Liaise with the Logistics department to ensure timely deliveries.

16. Communicate important feedback from customers internally.

17. Ensure sales targets are met and report any deviations.

18. Stay up-to-date with new products and features.

• Experience

  0 - 3 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Backend Operations Executive

• Industry Type

  FMCG / Food / Beverages

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office