Automobile Service Manager (Male)

Siddhanth Motors

A) Customer Satisfaction & Quality of Repairs

Set, monitor and take corrective measures for the following targets:

Customer satisfaction, telephone report (Post Service follow ups), quality of work results and analysis, analyzing Customer Satisfaction Survey results and implementing short term and long term countermeasures.

Implement measures and programs to achieve customer retention and goodwill.

Ensure that parts requirements of customers are met quickly and efficiently.

Implement measures and programs in the field of customer support and loyalty.

Maintaining business relations with key workshop, parts and accessories customers (. Key accounts, fleet operators, contract workshops);

Maintaining contacts with opinion formers (such as club committees, government agencies, local politicians);

Promoting creative customer support ideas put forth by staff.

Protecting the customers interests in terms of the workshop service quality process chain.

Protecting the customers interests in terms of ensuring rapid, need-oriented supply of Genuine Parts and accessories.

Meeting the quality standards as the basis for ensuring customer satisfaction

Ensure new parts and services required are identified during repair process

Drive sale of Extended Warranty and Accessories during service

B) Repair Process

Implementing Service Core process in workshop repair activities to ensure complete customer delight.

Continuous monitoring of the attainment of the goals set as above and the prompt initiation of corrective measures where required.

Work allocation amongst the workshop team, monitoring, technician rotation, allocation of technicians as per vehicle type

Coordinate with the Parts team for efficient planning for parts and consumable requirements

Regularly track and monitor ELSA Pro usage for the workshop

Implementing Final Inspection/ Q-Management (and Q-Check) to attain superior quality in workshop repairs.

• Experience

  5 - 8 Years

• No. of Openings

  1

• Education

  B.E

• Role

  Automobile Service Manager

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office