Objective:
GMES currently has exciting opportunities for experienced Migration Admins. We are recruiting for a job that will allow the successful candidate an opportunity to work with a cohesive team, gaining exposure to all aspects of a successful migration business.
In working with us, you will work in a supportive environment with a team of highly skilled and experienced agents. You will also interact with a variety of clients from diverse ethnic backgrounds. This role will offer you an opportunity to challenge yourself and gain a tremendous learning experience.
Roles/Responsibilities:
Assist Registered Migration Agents with enquiries, collection of documents, drafting, data checking, preparation of visa applications
Prepare Skills Assessments, Sponsorship, Nomination and Visa applications;
Carry out legal research using available sources when required
General clerical duties, such as collecting, scanning and electronic filing of documents
Ensuring client spreadsheets and information/records are kept up-to-date and accurate by maintaining client folder as per compliance standards
Liaise with clients over the phone, email and in-person, assist with their enquiries and provide updates on their applications
Screen phone calls, book enquiries and appointments for existing and new clients
Liaise with external organisations/stakeholders as and when required
Draft and manage emails
Assist the Registered Migration Agent with follow-ups of action items
Marketing support tag clients, maintain client lists, bulk mailouts.
Reception duties as and when required
Effectively coordinate and manage the day to day work
Attend any training sessions provided by the RMA or the organisation, to brush up on job-skills
Acknowledge internal communication in a timely manner
High calibre work ethic and customer service to be upheld at all times while performing the above tasks.