Associate Technical Support

Contera Engineering Pvt. Ltd.

Eligibility:-

Fluency in English, knowledge of regional languages is a plus

Excellent communication skills both verbal & non-verbal

Any engineering background, or electrical background preferable

Experience – at least 1 yr in troubleshooting & installation [Fresher’s also Welcomed]

Excellent problem solving, management and leadership skills

Experience/Knowledge of Home Automation & IOT will be an added advantage

MS office – Basic Excel & PowerPoint

Immediate Joiners only

Job Description:-

Communicate effectively with both internal and external senior-level management to understand customer needs

Own overall relationship with assigned customers which includes Troubleshooting service calls pan India over call/video calls

Responsible for Executing and supervising installation of Zemote smart products for customers

Diagnose and troubleshoot technical issues, including account setup, network configuration and Zemote app installation

Establish a trusted and strategic advisor relationship and drive continued value of our products and services.

Prioritize and manage several open issues at one time

Provide training to technical staff on new product installation process

Understanding of complete wiring of homes/offices including 3 phase wiring standards and electrical layout drawings

Aiding sales team for preparation of quotation as per layout of site to suggest right Zemote products

Keeping the electrical knowledge on the desired level, develop if necessary.

Readiness to travel extensively across India

Taking collective feedback from the clients

Ability of upselling or cross selling of the products to customers

Ensuring control of all the management activities related to the role, for pan India

Implement specific strategies for both sales and customer service

Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends and identify areas of improvement

Maintain existing Customer Success metrics and data as directed.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  B.E

• Role

  Technical Support Associate

• Industry Type

  Electricals / Switchgears

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office