Associate Operations

Zolostays

KRAs

1) Manage hostel wardens/supervisors wrt daily operations processes and compliances

2) Operations management (Services: Housekeeping, Food, Repair and Maintenance, Wifi, Laundry,

Hostel Management); Should be able to handle at least 4-5 properties/hostels

3) Maintain a Customer Satisfaction Score of 4+ out of 5 across all services

4) Work closely with the Account manager, Facilities team and Community team

5) Ensure data sanctity for all hostel operations

6) Assist account manager with management reviews in the form of strategy making initiatives, plan of

action and action item updates.

7) Escalation handling; Handle escalations pertaining to daily operations by routing them through a

designated channel

• Experience

  1 - 3 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree

• Role

  Operation Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office