AVP

Skywings Advisors Private Limited

Primary Responsibilities: Assistant Vice President

Process Management & Improvement -

1) Drive & achieve productivity enhancements.

2) Own weekly/monthly management reports & highlight relevant gaps &/or concerns.

3) Responsible for scoping, identifying new areas of work.

4) Oversee migration & stabilization of new processes.

5) Periodically review process & regulatory requirements and ensure compliance.

6) Review FTE requirements, shift plans & capacity planning.

7) Initiate, Execute & Facilitate process improvement initiatives/projects.

8) Lead Org wide projects across locations.

9) Integrate domain knowledge & business understanding to create superior solutions for the client.

10) Must clear at least one certification a year.

People Management -

1) Conduct regular meetings with process managers & resolve concerns.

2) Conduct skip level meetings with team members & resolve escalations.

3) Own rewards & recognition schemes for assigned processes/teams.

4) Oversee L&D trainings for self & process managers.

5) Oversee staff domain certifications.

6) Ensure completion of process certifications by all staff (Process managers, Team leads & associate) within pre-defined timelines.

7) Liaise with recruitment team for recruiting new team members.

8) Identify & facilitate movements within the division for Process Managers.

Customer Service & SLA Delivery -

1) Drive on-time, accurate & quality service delivery within agreed upon SLAs for assigned processes.

2) Manage client relationships and escalations.

Strategic Initiatives -

1) Explore opportunities to move processes to the GSC satellite office.

2) Participate in special projects/organization wide initiatives.

Work Experience:

1) Minimum 15 years of experience in the ITES sector.

2) Minimum 8-10 years of experience in a managerial role.

3) Relevant UK F&A/Insurance experience for F&A processes only

4) Prior work experience in UK/US P&C Insurance domain.

• Experience15 - 25 Years
• No. of Openings1
• EducationAny Bachelor Degree
• RoleAssistant Vice President
• Industry TypeCall Centre / BPO / KPO / ITES / LPO
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office