• Counsel the clients and determine the interest, aptitude and abilities.
• Respond to Client queries through calls/chat/e-mails Handle Customer queries timely
• Maintain the database for the clients interested in immigration
• Follow up with clients via meetings, counseling sessions, emails and phone calls.
• Knowledge of computer program such as work, excel, outlook, writing skills and Grammar are essential and professionalism is a must
• Result‐orientated and able to work under pressure to achieve results
• Flexibility over working hours
• Provide updates to clients via emails and phone calls.
• Should be able to travel for business purpose
• Present and market immigration services to current and potential clients.
• Provide consultation services to address potential clients’ interest in Visas, including establishing suitability of the candidate’s visa. Consultation will mainly be by email, telephone and face-to-face meetings.
• Converting inquiries into enrollment
• Achieving branch enrollment & visa target
• Individual contribution in branch business
• Maximizing Conversion ratio
• Maintaining Daily Report
• Self learning and development on product knowledge for providing value services to students.
• Participate in Company Seminars, Events and other events for promotional activities
• Develop a solid understanding of all aspects of the services provided by organization ensuring that you are able to complete all tasks effectively
• Required to work independently and with team to get the desired results
• Develop & Maintain new vendor contacts, build network relations across India using social networking sites such as LinkedIn.
• Excellent communication skills (Oral and Written) and Technical Aptitude
• Excellent time management skills and ability to prioritize.
• Counseling to Students for Course options in Abroad
• Identify and resolve client concerns.
Experience
1 - 7 Years
No. of Openings
1
Education
Any Bachelor Degree
Role
Customer Care Manager
Industry Type
Travel / Tourism
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office