Counsel the clients and determine the interest, aptitude and abilities.
Respond to Client queries through calls/chat/e-mails Handle Customer queries timely
Maintain the database for the clients interested in immigration
Follow up with clients via meetings, counseling sessions, emails and phone calls.
Knowledge of computer program such as work, excel, outlook, writing skills and Grammar are essential and professionalism is a must
Resultorientated and able to work under pressure to achieve results
Flexibility over working hours
Provide updates to clients via emails and phone calls.
Should be able to travel for business purpose
Present and market immigration services to current and potential clients.
Provide consultation services to address potential clients interest in Visas, including establishing suitability of the candidates visa. Consultation will mainly be by email, telephone and face-to-face meetings.
Converting inquiries into enrollment
Achieving branch enrollment & visa target
Individual contribution in branch business
Maximizing Conversion ratio
Maintaining Daily Report
Self learning and development on product knowledge for providing value services to students.
Participate in Company Seminars, Events and other events for promotional activities
Develop a solid understanding of all aspects of the services provided by organization ensuring that you are able to complete all tasks effectively
Required to work independently and with team to get the desired results
Develop & Maintain new vendor contacts, build network relations across India using social networking sites such as LinkedIn.
Excellent communication skills (Oral and Written) and Technical Aptitude
Excellent time management skills and ability to prioritize.
Counseling to Students for Course options in Abroad
Identify and resolve client concerns.
Experience
1 - 7 Years
No. of Openings
1
Education
Any Bachelor Degree
Role
Customer Care Manager
Industry Type
Travel / Tourism
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office