Key Responsibilities
Service & Maintenance:
Conduct preventive and corrective maintenance for line pumps and boom pumps.
Perform diagnostics and troubleshoot technical issues related to mechanical, hydraulic, and electrical systems.
Oversee major overhauls and repairs to ensure pumps are in optimal working condition.
Customer Support:
Provide technical assistance to customers on-site and remotely.
Address customer complaints and resolve technical issues promptly.
Train customers on equipment operation, basic maintenance, and safety procedures.
Team Leadership & Coordination:
Lead and guide junior service engineers and technicians.
Coordinate with the Area / Regional Service Manager for resource allocation and scheduling.
Monitor and report on team performance and service activities.
Compliance & Documentation:
Maintain accurate service logs, reports, and documentation.
Ensure compliance with company safety standards and procedures during service operations.
Support the implementation of ISO and other quality standards in service operations.
Spare Parts Management:
Coordinate with the stores team to ensure the availability of spare parts.
Monitor spare parts usage and recommend optimal stock levels.
Continuous Improvement:
Identify recurring issues and propose improvements to service procedures.
Provide feedback to the design and manufacturing teams to enhance product reliability.