Role Purpose :-
To advance culture of need based propositions within LBS and our teams. Ensure skill and will based training. Training and on boarding of new staff.
Implementing and rolling out the Training Workshops/ Initiatives for defined region.
Train and Influence the CHOICe Sales Team and Partner Bank LBMs/LBEs & staff on the usages of Proposition Centric Conversation starters & Sales Tools, and promote usages in Customer Interactions, to ensure better Lead
Generation and Sales Conversion ratio.
Develop Conversational Selling skills of mapped LBS for generating positive business results
Ensuring compliance with regards to defined Training Processes and identify sales issues across mapped branches / LBS
Impact on the Business / Function
Complete the On - boarding and development plan for themapped roles
Ensure all CHOICe Sales Team & Partner Bank LBMs/LBEs mapped are trained on Conversational Selling skills / Sales Training Tools as per the defined plans .
Track impact of sales training and coaching initiatives across roles
Achieve 15 Training Man-days per month including Training Delivery & Field Coaching & defined I -4 activities.
Maintain and improve the quality of Training Delivery.
Submit Quarterly self Training Audit report to ZTM
Leadership & Teamwork
* Facilitate implementation of agreed training & development path with active engagement of Circle Heads & Regional Heads of partner banks
* Manage performance of nominated branches & LBS based on defined parameters
* To work with RSM/s to ensure achievement of defined AOP objectives
Operational Effectiveness & Control
Training Documentation
o Ensure all mandatory training documents are maintained as per norms.
o Ensure filing of Post Training Reports and Weekly Reports as per defined process.
Work closely with local CHOICe Sales, Service Delivery and Branch Operation staff to identify and bridge training gaps.