(A) On-field Support
§ Appointment and Onboarding of new Client or Dealers in Rudrapur, Uttarakhand.
§ Visit Client stores as per plan to drive plan sale attachment and address issues pertaining to sales increase
§ Conduct training (Offline and Online) and skills gap analyses to identify areas of Client or Partner Sales staff improvement
§ Coordinate with sales staff individual and store manager for Daily, Monthly and Quarterly targets and related incentives and schemes for the month / quarter
§ Ensure availability of physical and digital educational material (. product catalogue, marketing material, plan price list etc) at client store locations
§ Collect feedback from market, client managers/sales staff on prevailing market trends, brand programs, competitor offering, training courses and address area of improvement
§ Developing in-depth knowledge of customer products and services preferences to make suitable recommendations based on customers' needs and preferences for any improvement in training and marketing materials
§ Report on impact of training programs (. sales achieved) and maintain updated records of training calendar, marketing material deployed and incentive/scheme costs
(B) Off-field Support
§ Calling the client sales team to inform on their daily, weekly, monthly target and build sales rapport
§ Ensuring defined sale targets are met by Client sales team and incentives are being paid and credited on regular basis
§ Handling the sales team queries pertaining to sales/incentives/any other transaction, customer complaint (already registered at support) on timely basis and providing timely updates on the same.
§ Identify the error (if any) in incentive payout, updating and informing correct bank account details to WideCare accounts team for proper credit of the incentives
§ Updating store managers area wise and their correct contact details in Google sheet Store Master
§ Any other important update/detail as per work