Planning
Undertake planning for achieving sales targets for the cluster
Develop sales targets for the branches within the cluster
Ensure monitoring and analysis of performance of each branch in the cluster against identified targets
Strengthen relationship with SMS/RLEs of the partner banks
Manage & enhance relationship with the SMS/RLEs of the partner banks
Engage all the employees of the bank branches in insurance sales
Maintain clear communication with the Branch Managers of the partner banks
Manage & enhance relationship with internal stake holders
Sales growth and cost management
Ensure achievement of sales targets for the cluster
Ensure successful launch of new products and marketing promotional campaigns within the Cluster
Review monthly sales targets and performance of Business Development Managers and discuss with Business development mangers on backlog, customer feedback, and other insights from field force
Effectively manage overheads and thus ensure reduction of cost of operations for the cluster
Business drive
Liaise with Bank regional team for insurance penetration to loans. Conducting meeting, update, reviews required for loan coverage business
Regular insurance penetration track, update to Bank teams and India First regional team.
Product champion
Overseeing training requirements in region/zones mapped to increase mindshare at relevant units
Increase visibility at Bank loan centres and regional offices.
Promoting RnR for channel partner and internal employees to boost insurance penetration to retail loans.
Relationship Management
To engage an open and trusting relationship with the Branch Managers/officers/staff
Engage the employees of the bank branches in regular discussions to transfer knowledge about insurance, JV Company's product offerings and understand their issues/ concerns about selling insurance (if any)
Customer satisfaction and retention
Monitor satisfaction of the clusters customers through a customer satisfaction index base