Senior Application Support Engineer

VR Solution

3 - 6 Years
10 Openings
6.0-9.0 Lac/Yr
Noida
Face-to-Face interview

Key Skills

Basics Of Any One Programming Language API (REST) Javascript SQL

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Job Description

• Work together with Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc.

• Work with our customers to understand their problems, frustrations and roadblocks.

• Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers.

• Work with our product management and engineering teams to provide quantitative feedback of customer issues. Help drive product improvements to reduce customer frustration and friction.

• There will be opportunity to work in a first class environment, learn business model and support development activities in future.

• Ability to manage team.

• 3+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies.

• - Experience working in a 24x7x365 support operation.

• - Experience supporting an enterprise B2B product set.

• - Strong domain knowledge in the latest tools and techniques for delivering world-class customer support.

• Having experience of at least one Ticket Management Tool (Zendesk is preferred)

• Basic Code debugging/Basic SQL/ Basic of one script language.

• Aware of full support cycle (SLAs/Response time etc.)

• Strong communication skills (English)

Experience
3 - 6 Years
No. of Openings
10
Education
B.E
Role
Application Support Engineer
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About VR Solution

VR solutions are one of the premium HR solution services providers, aiming at imparting our comprehensive domain knowledge and futuristic digital platforms to drive client productivity. Our expert team with an extensive knowledge of the recruitment industry has been catering to the requirements of employers all across the Delhi NCR region. Our passion and objective are to deliver exceptional services and driving our business constantly towards outsourcing services across verticals like sales & marketing, customer care, after-sales service, back-office operations, manufacturing operations, facilities, and security management, HR & F&A operations, IT & mobility services, etc. Our goal is to establish ourselves as one of the premium Hr solutions providing companies in Delhi NCR.