Urgent Hiring For Application Support Engineer

SR Expert Services LLP

Urgent Hiring for Application Support Engineer

Years of Experience: Two-to-Five years

Base Location: Sector-135, Noida

Industry: Telecom

Preferred Industry: Telecom

Salary - 8 to 15LPA

Minimum Qualification: Graduate/Diploma in IT/Computer Science

KEY DELIVERABLES/ RESPONSIBILITIES

Responsible for providing L1, L2 technical support for integration, installation, maintenance and

troubleshooting for various applications deployed for Enterprise Clients

Troubleshoot and identifying Root Cause

Handling customer communication

Achieve customer satisfaction through effective handling of customer problems by ensuring that

proper escalation procedures are followed.

Performs assigned functions according to standardized policies and procedures.

Basic analytical ability is required to resolve routine technical issues.

Gains assistance from higher-level employees, L3 support and development team for issue

resolution

Actively supports the customer in all aspects through to problem resolution, keeping the customer

informed and updated throughout life of incident.

Open to work in 24/7 support environment as per the business requirements

Managing ticketed query system and ensuring to keep comprehensive database of queries and

resolutions up to date

Maintaining and updating technical documents and procedures

Applies extensive knowledge of the job skills, company policies and procedures to complete

complex, specialized assignments/tasks in creative and effective ways.

Assisting end users to avoid or reduce problem occurrences

Work with team spirit to achieve a common goal . customer satisfaction.

Determined and focused to achieve all the targets set up by the operations and business team for

the benefit of the organization.

EDUCATION/ DESIRED PROFILE

Graduate/Diploma in IT/Computer Science or related subject

Proven 2-5 years of experience in technical support role

Sound understanding of operating systems Linux (RHEL/CentOS) and Windows

Experience with Database in ter

• Experience

  3 - 9 Years

• No. of Openings

  2

• Education

  B.C.A, B.E, B.Sc, M.C.A, M.Tech, M.Sc

• Role

  Application Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office