Application Support Engineer

AVP HR Solutions

Role: Application Support Engineer (L1 Support)

Experience- 1 to 3 Years

Job Location: Navi Mumbai

Notice period- 0-30 days

Model- WFO

Mandatory- Only BFSI Domain Candidates

Mandatory Qualification: (BE/ Btech- Computers/ BCA/ MCA/ BSC-IT) Only Computers and Technology Graduates will be Considered.

CTC upto 6 LPA

Candidate Should Have:

Ø Hands on experience of APM (Application Performance Monitoring)

Ø Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM

Ø Experience on Ticketing tool like Service Now, Jira, ITSM

Ø Good Knowledge of SQL and Linux and Basic understanding of Java

Ø Basic understanding of Incident Management Process and Lifecycle

Ø Basic understanding of SLA/KPIs

Ø Basic knowledge of Microsoft Excel and Power Point

Ø Good Decision making, analytical and time management skills.

Ø Multitasking abilities

Ø Ability to work from office.

Ø Ability to commute to office on self-basis.

Ø Excellent communication skills

Ø Flexibility to work in 24/7 shifts.

Roles & Responsibility

Ø Responsible to check the success Ratio of Major Application Using APM Tools.

Ø Checking Various Dashboards from APM Tools and Updating Stakeholders for any impact.

Ø Posting Telemetry in Specified time intervals on various Channels and Groups.

Ø Providing RCA for Incidents and preparing chronology.

Ø Managing Incident with SLA and Updating as per Priority and severity.

Ø Supporting Application Team in Drill Activity and Change Management Activities.

Ø Supporting Application Team with SR and extracting result from Database as required.

Ø Preparing Report of daily BAU.

Ø Supporting in configuration of New Application and Dashboard in APM.

Ø Doing Patch Activity of Applications.

Ø Creating report of P1 & P2 Incident.

Ø Coordinating with Various team to get SR Report and Data.

Ø Keeping Track of Downtime and proactive Monitoring of Applications.

• Experience1 - 3 Years
• No. of Openings10
• EducationB.C.A, B.Sc, B.E
• RoleApplication Support Engineer
• Industry TypeIT-Hardware & Networking / IT-Software / Software Services
• GenderMale
• Job CountryIndia
• Job TypeWork from Office