Role: Application Support Engineer (L1 Support)
Experience- 1 to 3 Years
Job Location: Navi Mumbai
Notice period- 0-30 days
Model- WFO
Mandatory- Only BFSI Domain Candidates
Mandatory Qualification: (BE/ Btech- Computers/ BCA/ MCA/ BSC-IT) Only Computers and Technology Graduates will be Considered.
CTC upto 6 LPA
Candidate Should Have:
Ø Hands on experience of APM (Application Performance Monitoring)
Ø Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM
Ø Experience on Ticketing tool like Service Now, Jira, ITSM
Ø Good Knowledge of SQL and Linux and Basic understanding of Java
Ø Basic understanding of Incident Management Process and Lifecycle
Ø Basic understanding of SLA/KPIs
Ø Basic knowledge of Microsoft Excel and Power Point
Ø Good Decision making, analytical and time management skills.
Ø Multitasking abilities
Ø Ability to work from office.
Ø Ability to commute to office on self-basis.
Ø Excellent communication skills
Ø Flexibility to work in 24/7 shifts.
Roles & Responsibility
Ø Responsible to check the success Ratio of Major Application Using APM Tools.
Ø Checking Various Dashboards from APM Tools and Updating Stakeholders for any impact.
Ø Posting Telemetry in Specified time intervals on various Channels and Groups.
Ø Providing RCA for Incidents and preparing chronology.
Ø Managing Incident with SLA and Updating as per Priority and severity.
Ø Supporting Application Team in Drill Activity and Change Management Activities.
Ø Supporting Application Team with SR and extracting result from Database as required.
Ø Preparing Report of daily BAU.
Ø Supporting in configuration of New Application and Dashboard in APM.
Ø Doing Patch Activity of Applications.
Ø Creating report of P1 & P2 Incident.
Ø Coordinating with Various team to get SR Report and Data.
Ø Keeping Track of Downtime and proactive Monitoring of Applications.