Application Support Engineer

Techtez LLP Solution

Responsibilities

Take ownership of customer issues reported and see problems through to resolution.

Research, identify, troubleshoot, and identify solutions to resolve customer issues.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Provide prompt and accurate feedback to customers.

Ensure proper recording and closure of all issues.

Prepare accurate and timely reports.

Document knowledge in the form of knowledge base tech notes and articles.

Follow the SLA for issues with respect to the severity.

Requirements

1-2 years of experience as an Application Support Engineer

Strong problem-solving skills

Excellent client-facing skills

Ability to prioritize tasks based on urgency and importance.

Motivation to learn new skills and technologies.

Should have Good knowledge in SQL , Linux

Critical thinker and problem-solving skills

Good interpersonal and communication skills.

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  Professional Degree, Any Bachelor Degree

• Role

  Application Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home