Application Support

one degree north HR serivces

Application Support / Backup and Recovery Support

Location :Level 12, Citrine Bagmane World Technology Center, Marathahalli, Outer Ring Rd, Doddanakundi Village, Mahadevapura, Bengaluru, Karnataka

Work from Office

Rotational Shift

Full Time

Experience Range: 2- 8 years

Salary up to : 7 LPA

Job ID: /

Max Notice Period: 15 days

No of Open Positions : 10

Note : Very good communication skills required, since candidate will go through communication round of interview.

Responsibilities

1. Handle incoming calls, emails and chat from the users. Some account may require working on rotational shift

2. Ability to comprehend end users from International locations over the phone

3. Recording, classifying and prioritizing tickets

4. Providing initial support and troubleshooting based on Knowledge Base articles

5. Contributing to Knowledge Base with new articles

6. Taking a remote of an end users machine if required while troubleshooting

7. Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support

8. Monitoring the status and documenting the progress towards resolution of all open tickets

9. Keeping affected users informed about the progress.

10. Escalating the process if necessary

11. Resolution confirmation and closure of tickets within the SLA

12. Attend trainings and complete certifications for set competencies

Technical Skills

1. Ability to differentiate between different type of IT assets

2. Basic troubleshooting on different versions of Windows OS. ., Windows XP. Windows 7, Windows 10 and Windows 11

3. Understanding of desktop applications and how do they work, installation & uninstallation

4. Ability to support users in business applications based on SOPs

5. Troubleshooting Desktop/Application remotely

6. Ability to carry out Disk mana

• Experience

  2 - 8 Years

• No. of Openings

  10

• Education

  B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Sc, B.E, B.Tech, Any Bachelor Degree

• Role

  Application Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  marathahalli