They play a vital role in ensuring a smooth and pleasant experience for travelers at the airport. Airline Ticket Agents help passengers book flights, process ticket payments, issue boarding passes, handle baggage check-in, and provide information about flight schedules and travel documents.
Ticketing staff, also known as ticket agents, ticketing officers, or ticketing executives, are responsible for helping customers plan and book travel arrangements:
Selling tickets
Issue tickets and process payments for various modes of transportation, such as flights, trains, buses, and ferries
Providing information
Answer questions about travel arrangements, such as routes, schedules, fares, and travel policies
Managing reservations
Make and confirm reservations, and ensure all bookings are accurately recorded
Customer service
Handle customer inquiries and complaints, and provide excellent customer service
Collaboration
Coordinate with other departments to ensure smooth operations and timely departures
Record keeping
Maintain accurate records of transactions and customer interactions
Ticketing staff typically need strong customer service skills, computer literacy, and attention to detail. Other skills that may be useful include:
Communication skills, Positive attitude, Patience, Negotiation, Teamwork, Time management skills, and Organizational skills.
Experience
0 - 1 Years
No. of Openings
50
Education
Secondary School, Vocational Course, Diploma, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech
Role
Airport Ticketing Staff
Industry Type
Hotel / Restaurant / Hospitality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
skytech aviation services pvt. ltd.