An Airport Ticketing Agent is a customer service professional who serves as the first point of contact for passengers at the airport. Their primary role is to assist travelers with ticketing, reservations, and various travel-related inquiries, ensuring a seamless and pleasant experience.
Key Responsibilities
Assist Passengers: Provide support to passengers with ticketing, check-in processes, and reservations.
Information Provision: Offer accurate information regarding flight schedules, fares, baggage policies, and other travel-related details.
Document Verification: Verify travel documents such as tickets, passports, and visas to ensure compliance with airline regulations.
Payment Processing: Efficiently process payments and issue tickets while maintaining accuracy in transactions.
Customer Service: Handle customer inquiries and resolve complaints professionally to enhance passenger satisfaction.
Coordination with Staff: Collaborate with airline staff and ground personnel to address passenger needs effectively.
Work Area Maintenance: Maintain a clean and organized work area to promote a professional environment.
Requirements
A high school diploma or equivalent is typically required.
Excellent communication and interpersonal skills are essential for effective customer interaction.
Ability to thrive in a fast-paced environment while managing multiple tasks simultaneously.
Strong problem-solving abilities are necessary for addressing customer issues promptly.
Basic computer skills and familiarity with ticketing systems are important for processing transactions efficiently.
Flexibility to work various shifts, including weekends and holidays.
Preferred Qualifications
Previous experience in customer service or the travel industry can be advantageous but is not mandatory.
Knowledge of multiple languages may be beneficial in serving diverse passenger demographics.
0 - 1 Years
50 Openings
3.0-4.5 Lac/Yr
Telephonic interview
Similar Jobs
