Airport Passenger Service Associate - Ranchi,Jharkhand,Airport

Educataro Futurevision Pvt. Ltd

Prepare for inquiries

Study products, services, and customer service processes

Respond to inquiries

Communicate with customers in person, over the phone, or via email. Understand the inquiry, review previous inquiries and responses, and gather and research information.

Resolve issues

Handle and resolve complaints, or refer complex matters to professional or managerial staff.

Document inquiries

Document inquiries and responses in customers' accounts. Fill out forms after each interaction to determine frequent customer feedback or questions.

Improve service

Recommend improved processes and identify new product and service applications. Participate in meetings with the customer service team to develop new strategies.

CSAs may also perform other tasks, such as:

Assisting customers with purchases, orders, and/or deliveries

Implementing stock control and security procedures

Performing routine cash and/or administrative customer transactions

Following up with customers

Escalating customer inquiries

Some skills that CSAs may need include:

Great interpersonal skills

Being well versed in English and Hindi

Strong organizational skills

Outstanding problem-solving skills

Being a hard-working individual

Being able to handle pressure

• Experience0 - 1 Years
• No. of Openings20
• EducationHigher Secondary, Secondary School, Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, B.Sc
• RoleAirport Passenger Service Associate
• Industry TypeHotel / Restaurant / Hospitality
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office