Airport Guest Relationship Executive

TakeOff Service

0 - 1 Years
10 Openings
2.5-4.5 Lac/Yr
Bidhan Nagar
+5 New Town Kolkata, Dum Dum Kolkata, Salt Lake Kolkata, Lake Town Kolkata, Chinar Park Kolkata
Face-to-Face interview

Key Skills

Good Communication Skill Guest Relationship Executive Airline Executive Air Ticketing Executive

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Job Description

Primary Responsibilities

Responsible for the smooth functioning and for the satisfactory welfare of all guests of Airport.

Responsible for Reception, Concierge operations, Hospitality and Cashier.

Liaise with different departments for smooth and coordinated work.

Ensure to interact with the guests & enable the team to understand guest requirements.

Front Office Planning

Ensure that the arrivals and departures for the day and relevant records are maintained.

Ensure quality in all aspects of work and among the staff in the lobby.

People Management

Personally welcome and escort all guests of Airport.

Authorize courtesies for ’s.

Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.

Financial Management

Ensure that the log book is maintained.

Ensure to balance the accounts on a daily basis.

Operational Management

Adhere to the Standard Operating Procedures & policies.

Check outstanding of in-house guests on a daily basis.

To check whether the following records are kept in order and up to date

o Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.

o Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.

o Check the grooming and hygiene of the team.

o To be readily available at all times to deal with problems or complaints.

o Ensure effective and speedy check-in & check-out facilities.

Age criteria for male is 18 to 38 and for female 18 to 35....

Experience
0 - 1 Years
No. of Openings
10
Education
Diploma, Higher Secondary, Any Bachelor Degree, Secondary School
Role
Guest Relationship Executive
Industry Type
Hotel / Restaurant / Hospitality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About TakeOff Service

Take Off Aviation and Management Academy is uniquely designed to train you targeting towards soulful employment for aspirants wanting to join Aviation.

Take Off Aviation and Management Academy believes in the philosophy that people are more than what reflects in their resume. We do not adopt traditional approach taking into account traditional metrics like skills and experience. On the other hand our challenge remains for candidates based on cognitive tests which assess whether candidates will be able to learn the requisite knowledge and skills after they are recruited. Research shows that one of the most predictive components of success on the job is honesty. (Honest people, not surprisingly, are more likely to be conscientious and dependable two big predictors of job performance).