Airport Guest Relationship Executive

Sinha Group Of Companies

0 - 1 Years
25 Openings
1.8-3.0 Lac/Yr
Dum Dum Kolkata
Face-to-Face interview

Key Skills

Good Communicarion Skills Guest Relationship Executive Aviation Ground Staff Activities Ticketing Customer Service Customer Care Passenger Service Executive Front Office Reservation Executive Flight Supervisor

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Job Description

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests’ requests, like in-room dining

Actively listen to and resolve complaints

Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services

Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

Inform clients of our hotel services, including breakfast and dining options

Promote all hotel amenities, conveniences and programs offered

Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures

Appraise team’s performance and produce regular reports

Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience

Examine daily duties, assign tasks and check on progress

Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings

Recommend local tourist spots, including places to dine, shop and sight-see

Establish friendly relationships with regular hotel clients

Experience
0 - 1 Years
No. of Openings
25
Education
B.B.A, B.Com, Higher Secondary, Secondary School
Role
Airport Guest Relationship Executive
Industry Type
Hotel / Restaurant / Hospitality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Sinha Group Of Companies

We Take the opportunity to introduce ourselves "SINHA GROUP OF COMPANIES" a dynamic and reliable best guard service more than decade period of time. We always provided a client satisfied oriental service consisting expertise and well-trained ex-serviceman and civilians. Our management checks their character & antecedence under a system carried out by our professionals about their family back ground so as to restrict them from any union or political wish etc. Now since we have started SINHA GROUP OF COMPANIES Providing a competitive service keeping all service factors in mind always. We keep the promise on top as to render best of its king service to the clients. Since situations are very alarming all around in every kind of society there is a great & very fast growing demand of house keeping service our management & staff too accepted this very challenge. So that could come forward for your services please.