Hiring For Airport Guest Relationship Executive

Elevate

A Guest Relations Officer (GRO) at an airport plays a crucial role in ensuring that travelers, especially VIPs and VVIPs, receive exceptional service throughout their journey. This position requires a blend of customer service skills, problem-solving abilities, and knowledge of airport operations.

Key Responsibilities

Welcoming Guests:

Greet passengers upon arrival and provide a warm welcome.

Assist with check-in processes and ensure guests feel valued from the moment they arrive.

Providing Information:

Offer detailed information about airport facilities, services, and amenities.

Help guests navigate through the airport by providing directions to lounges, gates, and other important locations.

Assisting Special Guests:

Attend to special requests from VIPs and VVIPs, ensuring their needs are met promptly.

Prepare welcome folders containing essential information such as lounge access details and travel arrangements.

Handling Complaints:

Address any customer complaints or issues that arise during their stay at the airport.

Escalate unresolved issues to the Guest Relations Manager when necessary.

Coordinating Services:

Work closely with other departments to coordinate services for guests, including transportation arrangements and security protocols.

Ensure compliance with health and safety standards within the airport environment.

Maintaining Records:

Keep accurate records of guest interactions and feedback in a logbook for future reference.

Report daily activities to management regarding guest movements and any incidents that occur.

Building Rapport:

Anticipate guest needs by engaging in conversations to understand their preferences.

Foster positive relationships with frequent travelers to encourage repeat visits.

Requirements and Skills

Proven experience as a Guest Relations Officer or similar role within the hospitality or travel industry.

Strong communication skills in English; proficiency in additional languages is advantageous.

• Experience

  0 - 1 Years

• No. of Openings

  35

• Education

  Higher Secondary

• Role

  Airport Guest Relationship Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office