Preparing for customer inquiries
Studying products, services, and processes, and reviewing previous inquiries and responses
Responding to inquiries
Assisting customers by phone, email, or chat, and providing information about products and services
Handling complaints
Resolving customer complaints or issues in a professional and timely manner
Improving quality service
Recommending improved processes and identifying new applications for products and services
Managing the customer service process
Documenting customer calls, inquiries, and actions, and following up with customers
Representing the brand
CSAs can have a significant impact on customer loyalty
- Experience0 - 1 Years
- No. of Openings50
- EducationHigher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com, B.Sc
- RoleAirport Grounds Staff
- Industry TypeHotel / Restaurant / Hospitality
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office