Job Summary:
The ground staff is responsible for providing exceptional service and support to passengers and ensuring the smooth operation of airport activities. This role involves various functions, including check-in, baggage handling, customer service, and coordinating with other airport personnel.
Key Responsibilities:
Passenger Check-In: Assist passengers during the check-in process, verifying travel documents and issuing boarding passes.
Baggage Handling: Manage the loading and unloading of luggage, ensuring proper handling and delivery to the correct flights.
Customer Service: Address passenger inquiries and concerns, providing information about flight schedules, gate changes, and airport services.
Safety Procedures: Follow all safety regulations and protocols to ensure the well-being of passengers and staff.
Coordination: Collaborate with flight crews, security, and other ground personnel to ensure seamless operations.
Lost and Found: Manage lost baggage claims and assist passengers in locating their belongings.
Operational Support: Assist with aircraft servicing, including fueling, cleaning, and preparing the aircraft for departure.
Administrative Duties: Maintain accurate records and reports related to passenger services and baggage handling.
Qualifications:
High school diploma or equivalent; further education in hospitality or travel management is a plus.
Previous experience in customer service or airport operations is preferred.
Strong communication and interpersonal skills.
Ability to work in a fast-paced environment and handle stressful situations.
Proficiency in [any relevant software or systems].
Flexibility to work shifts, including evenings, weekends, and holidays.
Physical Requirements:
Ability to lift and carry heavy baggage (up to 50 lbs).
Willingness to work outdoors in various weather conditions.
- Experience0 - 1 Years
- No. of Openings137
- EducationProfessional Degree, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, Bachelor of Hotel Management, Any Bachelor Degree
- RoleAirport Ground Staff
- Industry TypeHotel / Restaurant / Hospitality
- Gender[ Male / Female ]
- Job CountryIndia
- Type of JobFull Time
- Job TypeWork from Office
- Face interview locationBabylon Tower B-Block ,6th floor , Room Number- 607, National Highway 6, Jivan Vihar, Raipur ,Cg