Airport Ground Staff

Educataro Futurevision Pvt. Ltd

Customer inquiries

Answering customer questions via email, chat, phone, or social media. They may also provide technical support for product and service issues.

Complaints

Handling customer complaints and returns, and resolving issues quickly and effectively. They may also escalate complex issues to managers.

Customer service process

Managing the customer service process, including documenting calls, inquiries, and actions. They may also follow up with customers to confirm resolution.

Customer service accounts

Reviewing customer accounts and transactions, and keeping track of customer service accounts. They may also enter customer details into company databases.

Other responsibilities

Providing quotations, checking product availability, and handling payment transactions. They may also work with sales teams to create better ways to address customer complaints, and monitor customer satisfaction levels.

CSAs may also need to adhere to a company's policies and procedures, and complete basic clerical work such as word processing, copying, and filing.

• Experience

  0 - 1 Years

• No. of Openings

  50

• Education

  Higher Secondary, Secondary School, Diploma, Professional Degree, B.A, B.B.A, B.Com, B.Sc

• Role

  Airport Ground Staff

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office