IndiGo Airlines Ground Staff Job Indira Gandhi International

InterGlobe Aviation Ltd.(IndiGo) Airlines

Executive -AO&CS - Customer Services - DL

Location: New Delhi, DL, IN

Company: InterGlobe Aviation Ltd

IndiGo HR Manager. Rohit Kumar

Contact No.

Officer – AO&CS in the role of Customer Service

(OUText – Customer Service)

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

Making reservations across the counter

Selling of tickets.

Remitting cash to the concerned department.

Answering customer queries over the telephone.

Departures

Attend the pre – flight and post flight briefings.

Setting up of check in counters.

Screening of checked in baggage.

Maintain high quality of Check in procedures.

To assist customers with special requests.

Arrivals

To assist customers with special requests.

To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

Co-ordination with the baggage vendor for the damaged bags.

Follow up with the en-route stations regarding lost baggage.

Post flight departure

Filing of all necessary flight papers

Any other responsibility assigned by the management from time to time

• Experience

  0 - 2 Years

• No. of Openings

  195

• Education

  B.A, Higher Secondary

• Role

  Airlines Ground Staff

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office