Key Responsibilities
Safety and security-related duties
Safety equipment checks, to ensure their availability and functionality
Safety demonstrations to passengers prior to take-of
Securing of aircraft doors prior to take-off and ensuring that the cabin is free of loose items which might impede emergency evacuation
Ensuring that passengers follow safety procedures to prevent hazards mid-flight
Provide assistance to passengers during emergency situations such as performing first aid and giving instructions for emergency evacuations
Inflight service duties
Pre-boarding tasks such as checks on the availability of required food and beverage as well as inflight amenity items
Boarding of customers, welcoming and directing them to seats, providing assistance with stowage of carry-on luggage and where necessary, serving of welcome drinks
Serving of meals and beverages, including preparation of drinks, food heating/plating, food distribution and post-service collection
Ensuring that aircraft cabins and toilets are clean and replenished during flights
Making announcements and answering customer queries during the flight
Seeing to customer’s comfort by distributing identified amenities as stipulated via guidelines or on request basis
Respond to customer requests and fulfill them as much as possible
Ensure orderly disembarkation of customers after landing
Skills & Attributes
Recognize cultural differences
Recognize Individual needs
Represent Vistara in a professional manner
Maintain up to date knowledge of current safety & security requirements
Maintain knowledge of service procedures & company policies