Air Ticketing Agent

Skytech Aviation Services Pvt Ltd

Job Summary: We are seeking a detail-oriented and customer-focused Air Ticketing Agent to join our team. The ideal candidate will be responsible for booking airline tickets, managing reservations, providing exceptional customer service, and handling various administrative tasks related to air travel. If you have a passion for the travel industry and excellent communication skills, we invite you to apply.

Key Responsibilities:

Reservation Management: Assist customers with booking airline tickets, including one-way, round-trip, and multi-city itineraries.

Customer Service: Provide high-quality service to customers by answering inquiries, resolving issues, and offering travel-related advice.

Ticketing: Issue and confirm airline tickets, process cancellations and refunds, and handle changes to reservations as needed.

System Operation: Utilize airline reservation systems (., Amadeus, Sabre, Galileo) to book and manage tickets efficiently.

Documentation: Ensure that all travel documentation, including e-tickets and itineraries, is accurate and provided to the customer in a timely manner.

Compliance: Adhere to airline policies and procedures, including fare rules, baggage policies, and security regulations.

Sales Support: Promote additional services and products, such as travel insurance, seat upgrades, and special assistance.

Reporting: Maintain accurate records of bookings and transactions; prepare reports as required by management.

Problem Resolution: Address and resolve any issues or discrepancies related to bookings, including customer complaints and operational problems.

Qualifications:

Education: High school diploma or equivalent; additional certification in travel and tourism is a plus.

Experience: Previous experience in air ticketing, travel agency, or customer service is preferred.

Skills:

Proficiency in using airline reservation systems.

Strong communication and interpersonal skills.

Excellent problem-solving abilities and attention to detail.

• Experience0 - 1 Years
• No. of Openings93
• EducationProfessional Degree
• RoleAir Ticketing Agent
• Industry TypeHotel / Restaurant / Hospitality
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office
• Face interview locationBabylon Tower B-Block ,6th floor , Room Number- 607, National Highway 6, Jivan Vihar, Raipur ,Cg