Responsible for
• Agent Recruitment
• Agent Development
• Meet Business targets
• Customer Centricity
Key Responsibilities:
Agent Recruitment
• Develop various sources of agent hiring & build a team of agent & agent pipe line.
• Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring
Agent Development
• Ensure product knowledge by ways of training
• Field demonstration (FOD’s)
• Development of agent prospecting habits, calling habits and work habits.
• Work with agent on planning and reviewing of activities and goals.
• Identify the training needs of the agent and work with Trainers to improve the same
Meet Business Targets
• Achievement of monthly, quarterly & yearly business plans.
• Improve agent productivity & persist-ency
• Ensure companies product mix sales ration and adhere to the business norms.
Customer Centricity
• Be a brand ambassador & a customer champion
• Follow Co. sales practice to develop deep customer loyalty
• Hold periodical customer meet to understand customer pulse & need
• Ensure customer queries are responded to satisfactorily as per Co. standard.