• Advises present or prospective customers by answering incoming calls.
• Coordination with Clients & embassies, Visa Facilitation Services
• Follow-up for pending documents with clients.
• Assisting Students with the completion of visa processing
• Maintains database by entering, verifying, and backing up data.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains quality service by following organization standards.
• Contributes to team effort by accomplishing related results as needed
• Cases should be timely preceded.
• * Must select appropriate university and course according to the profile of the student.
• Must check each and every document of the student.
• Must ensure that experience is relevant to the student's past studies or according to the chosen course.
• Before the final step of case applied, must check each and everything correctly.
• Manage and update CRM on daily basis.
• Must have complete knowledge about each and every university /college admission criteria.
• Must ensure that there are limiting in pendency's regarding cases.
• Check every detail on OL, COE, CAS(DOB, Fee, Dates.)
• Must have proper coordination with each department and check the format of SOP's according to the university and college.
• Must ensure that interviews are conducted properly & timely.
• File+ SOP should be approved by the students (except the funds detail/document)