Admission Counselor

Eastvantage Private Limited

The primary accountability in this role is to engage students via telephone, email, live chat and social media channels to assist in their decision-making process to choose a partner university and ultimately, via targeted and personal communications, enroll. You will need to be super-confident on the phone as you will be speaking to prospective students (and sometimes their parents!) from around the globe. You will often be the first point of contact for people making a very big decision in where they want to study, so it is imperative you approach each communication with enthusiasm and passion, as this is what will stay with the student when deciding between their options. We will give you in-depth system and university specific training, but it will be your personality that makes the difference.

We value intelligent effort. To be an effective team member, you’re amazing at:

communication – all kinds and all directions

solving problems

working independently to a high quality

prioritizing intelligently

Key accountabilities:

Make targeted outbound calls to prospective students to maximise applications, confirmations and ultimately enrolments

Respond to student enquiries and assisting students primarily via telephone, email and Instant Messaging

Adhere to pre-agreed service level commitments

Maintain data integrity protocols, ensuring it is consistently and accurately recorded

Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business

Essential skills:

Confident and professional telephone manner

Superb communication skills including an excellent standard of spoken and written English

A positive, can-do attitude and high level of initiative

Ability to perform well under pressure and multi-task

Experience of working in a proactive, rather than reactive manner

Experience of using Excel and Word

Excellent time management and ability to meet established deadlines

Ability to maintain focus

• Experience

  2 - 6 Years

• No. of Openings

  20

• Education

  Diploma, Advanced/Higher Diploma, Any Bachelor Degree

• Role

  Admission Counselor

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office