Role and Responsibilities:
Operations
o Responsible for day to day operations activities such as Go karting, Bowling Alley, Laser Tag,
Paintball, Climbing,
Trampoline Park, Air Rifle shooting, Archery, ATV, etc
o Ensure all activities are available at the allotted time and are at 100% operational capacity
o Ability to multi-task, and change priorities constantly as needed in a fast-paced environment.
o Conduct day briefing for activity supervisors to ensure smooth operations for the days events.
o Responsible to prepare weekly and monthly maintenance roaster for activity.
o Oversee the service provided in each activity as per our company standards.
o Responsible for meeting full operating capacity of activities and Resolving customers issues with
non-availability of slots
o Recommend improvements to operational flows and reassigns staff as necessary
o Perform other tasks as assigned
Reports
o Responsible for updating day to day sales of each activity.
o Responsible for meeting sales target.
o Responsible for creating and maintaining daily Reports.
o Responsible for updating inventory reports and consumables usage reports.
o Responsible for overseeing slots allocation reports and need to take necessary action for betterment
of slots reservations.
o Oversee consumables utilization to ensure optimal usage and prevent wastage
o Ensure equipment is maintained properly to avoid down time and repairs.
o Ensure inventory of consumables and spares are at an optimal level for every activity.
Customer Service/ Customer flow
o Customer experience is standardized through efficient process flows at all activities.
o Performs daily walkthrough for cleanliness in Activity zone and to take action if required.
o Customer feedback is recorded and to take necessary action against the feedback.
o Ensure all customer touch points are as per standards expected at all times.
o Ensuring that the customer have a positive and memorable experience every time they visit.