This position requires a nightshift 8:30 pm to 3:30 am IST.
This is a contractual position. Payment will be monthly on an ad hoc basis.
ROLE AND RESPONSIBILITIES
● Performance is measured against your response and resolution time to tickets/tasks are
handled within standards of 1-4 hour response time to customers and within 24 hour
resolution time of any tasks and tickets.
● Ensure maximum customer happiness rating for your tasks and tickets by proactively
reaching out to customers with a phone call to manage expectations when delays are
experienced
● Minimize accounts receivable percentage by securing revenue by following up with
customers regarding payment and resolving discrepancies
KEY RESPONSIBILITIES
● Your responsibilities include, but are not limited to the following:
● Accounts Receivable; ensuring we are up to date with our collections. This involves
contacting clients through emails and phone calls to collect and process payments.
● Perform customer welcome calls, complete customer billing profiles, and provide order
shipment updates.
● Resolve billing & collections problems by clarifying the customer's complaint; determining
the cause of the problem; selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure resolution.
● Fulfill customer orders accurately and efficiently
● Responding to billing inquiries from customers regarding invoices, billing disputes while
maintaining professionalism and great customer service.
● Manage vendor and customer relations to orders
Company Name
2
● Prioritizing and managing various deadlines
● Any other activities, as assigned
QUALIFICATIONS AND EDUCATION REQUIREMENTS
● Bachelor’s degree or higher in required area
● Certification in Accounting would be an asset
● 1-2 years of related accounts receivable experience
● Strong collaboration skills: written and verbal communication, stakeholder management.
1 - 5 Years
3 Openings
3.0-6.0 Lac/Yr
Face-to-Face interview
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