Support Professional For Business Book Plus - Accounting Software

Technix Technology

JOB SUMMARY:

We are seeking a dedicated Support Professional to provide exceptional customer service for our accounting software, BusinessBook Plus. The ideal candidate will have a strong foundation in accounting principles and be proficient in using modern accounting software to troubleshoot and resolve customer issues effectively.

KEY RESPONSIBILITIES:

Provide timely and accurate support to users of BusinessBook Plus accounting software.

Troubleshoot technical issues and guide customers through problem-solving processes.

Ensure customer satisfaction by resolving queries related to accounting functions and software usage.

Conduct regular follow-ups with customers to verify the resolution of issues and gather feedback.

Collaborate with the development team to improve software based on user feedback.

Maintain up-to-date knowledge of accounting regulations and software updates.

Positive user experiences foster loyalty, crucial for the softwares market reputation and the companys success.

EDUCATIONAL REQUIREMENTS:

Bachelors Degree: Necessary in accounting, finance, business administration, or related fields.

TECHNICAL SKILLS:

Accounting Principles: Must understand standard accounting practices.

Software Proficiency: Should be familiar with BusinessBook Plus, ERP systems, and tools like Excel.

Data Analysis: Capable of analyzing financial data and generating reports.

Troubleshooting: Able to identify and resolve software issues.

SOFT SKILLS:

Communication: Must communicate clearly and effectively.

Problem-Solving: Should think creatively and analytically to solve problems.

Attention to Detail: Needs to manage financial data with precision.

Customer Service: Must provide excellent support to customers.

ADDITIONAL SKILLS:

Regulatory Knowledge: Should understand financial regulations and compliance standards.

Business Acumen: Needs general knowledge of business processes.

Continuous Learning

• Experience1 - 5 Years
• No. of Openings1
• EducationB.A, B.C.A, B.B.A, B.Com, B.Sc, Any Bachelor Degree
• RoleAccounts Executive
• Industry TypeIT-Hardware & Networking / IT-Software / Software Services
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office