Support Professional For Business Book Plus - Accounting Software

Technix Technology

JOB SUMMARY:

We are seeking a dedicated Support Professional to provide exceptional customer service for our accounting software, BusinessBook Plus. The ideal candidate will have a strong foundation in accounting principles and be proficient in using modern accounting software to troubleshoot and resolve customer issues effectively.

KEY RESPONSIBILITIES:

• Provide timely and accurate support to users of BusinessBook Plus accounting software.

• Troubleshoot technical issues and guide customers through problem-solving processes.

• Ensure customer satisfaction by resolving queries related to accounting functions and software usage.

• Conduct regular follow-ups with customers to verify the resolution of issues and gather feedback.

• Collaborate with the development team to improve software based on user feedback.

• Maintain up-to-date knowledge of accounting regulations and software updates.

• Positive user experiences foster loyalty, crucial for the software’s market reputation and the company’s success.

EDUCATIONAL REQUIREMENTS:

• Bachelor’s Degree: Necessary in accounting, finance, business administration, or related fields.

TECHNICAL SKILLS:

• Accounting Principles: Must understand standard accounting practices.

• Software Proficiency: Should be familiar with BusinessBook Plus, ERP systems, and tools like Excel.

• Data Analysis: Capable of analyzing financial data and generating reports.

• Troubleshooting: Able to identify and resolve software issues.

SOFT SKILLS:

• Communication: Must communicate clearly and effectively.

• Problem-Solving: Should think creatively and analytically to solve problems.

• Attention to Detail: Needs to manage financial data with precision.

• Customer Service: Must provide excellent support to customers.

ADDITIONAL SKILLS:

• Regulatory Knowledge: Should understand financial regulations and compliance standards.

• Business Acumen: Needs general knowledge of business processes.

• Continuous Learning

• Experience

  1 - 5 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.C.A, B.Com, B.Sc, Any Bachelor Degree

• Role

  Accounts Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office