AugMentor Account Service Manager

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Program: Augmentor - An Akamai Driven High-quality Training, Certification and Employment Program Where An Individual Can Obtain Paid Work Experience, Classroom Instructions and Mentorship.

position: Associate - Account Service Manager (3rd Party Contract)

duration: 6 Months (3rd Party Contract - Akamai May Decide to Either Terminate or Extend the Contract Depending On Business Needs and Performance )

shift Hours: 6 Pm – 3 am / 8 Pm – 5 am Ist

salary : Inr 22,000 per Month On a 3 Rd Party Payroll -

job Responsibilities:

become An Expert in Managing and Troubleshooting Issues Around Akamai’s Customer Facing Tools, Billing, Reporting Etc. and Thereby Ensuring a World Class Customer Experience and Quality of Service.

become An Expert in Interpreting Customer Reports, Tracking Contract Consumption, Delivering Business Reports, Reviews and Analysis.

manage and Drive Both Expectations and Compliance with Regards to the Customer’s Selected Service and Support Tier, Both with the Customer and Inside Akamai.

perform as An Active Contributor to the Regional and Global Customer Projects and Programs.

accomplish Kpi Targets Set Around Responsiveness, Pro-activeness, Quality and Compliance.

remain Focused, At all Times, On the Customer Experience and Satisfaction Impact, Advocating the Broad Spectrum of Capabilities and Best-in-class Standards of Akamai’s Services Organization

• Experience

  0 - 1 Years

• No. of Openings

  3

• Education

  M.B.A/PGDM, M.C.A

• Role

  Account Service Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office