Virtual Account Manager

CBSL

Job Description:

• Ability to manage restaurant partners remotely over calls and emails and being able to generate consistently improving business throughout partner’s journey with Swiggy

• Job is intensive on resolution of queries/issues in a the fastest possible TAT

• Be the point of contact for all partner queries and exhibit superior relationship management skills resulting in mutual growth of partner as well as Swiggy

• Guiding the partner towards proactive participation in various sales promotion schemes as well as visibility enhancing initiatives such as listing ads

• Coordinate with Marketing, Partner Support team, Operations Team, City teams, Central teams to provide the best support to partners

• Effectiveness shall be measured on quantitate metrics such as no of calls handled, resolution TAT, business growth of accounts

• Being the face of Swiggy in the market and standing up for the values we believe in

Desired Candidate:

• Graduate/Post Graduate with 0-1 year of experience in Inside Sales / Account management.

• Good working knowledge and experience preferred in e-commerce companies

• Confident, pleasing and a go-getter

• Effective communication skills

• Attitude & Aptitude for relationship management

• Should be a team player

• Should have mental bandwidth to multitask on multiple queries from a large no of accounts

• Should posses good analytical and excel skills

• Ability to interact and influence internal stakeholders at different levels spanning across various functions and geographies over calls and emails

• Have a penchant to resolve queries/issues and strive towards faster resolution TAT

• Should be available to address partner related issues beyond stipulated working hours

Address # 2nd Floor | Krimson Square |31/9 Roopena Agrahara Near Silk Board Flyover Bengaluru

REGARDS

Snigdha-HR CBSL

• Experience

  1 - 5 Years

• No. of Openings

  50

• Education

  Higher Secondary

• Role

  Account Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office