Account Manager

Dombuff Customer Services

responsibilities:

client portfolio management: build and maintain a portfolio of clients, fostering strong, enduring relationships with direct customers, retail store owners, and warranty/insurance providers.

claim management: utilize expertise in claim management to provide dedicated support to clients, ensuring claims are handled efficiently and accurately.

cross-functional collaboration: partner with internal cross-functional teams to understand client goals and performance metrics, ensuring operational excellence and strategic insights.

exceptional service: provide top-notch service and resolve client issues promptly.

performance enhancement: identify and address performance deficiencies within client portfolios, seeking opportunities for growth and improvement year-over-year.

quality monitoring: oversee service level agreement (sla) adherence and uphold client standards through analysis and support.

project management: efficiently manage client deliverables across multiple projects while meeting internal obligations and slas.

client liaison: act as the primary point of contact for client inquiries and operational standards.

market strategies: develop and execute market strategies for assigned clients to ensure continued customer satisfaction while meeting slas.

creative problem-solving: exercise seasoned judgment and creative approaches to capitalize on unique opportunities.

performance analysis: regularly analyze client performance, strategize, and coordinate weekly calls, ensuring slas are met.

business reviews: conduct comprehensive business reviews, maintain service level agreements, and provide alternative recommendations for improvement while adhering to slas.

vendor management: coordinate preparations for client vendor management team visits and audits, ensuring compliance with slas.

requirements:

education: bachelor's degree or equivalent experience.

experience: 3 years of experience in the electronics, tech device, appliance service solutions

• Experience

  3 - 9 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree

• Role

  Account Manager

• Industry Type

  Consumer Durables / Home appliance

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office