The Account Executive (Back Office) specializing in International Shipping Creation is responsible for managing and coordinating the logistics and administrative tasks associated with international shipments. This role primarily focuses on creating and processing shipping documentation, coordinating with various stakeholders, and ensuring smooth and efficient shipping operations.
Key Responsibilities:
1. Shipping Documentation: Prepare and generate all necessary shipping documents, including commercial invoices, packing lists, bill of lading, certificates of origin, and any other required customs or regulatory paperwork for international shipments.
2. Order Processing: Review and process incoming customer orders, ensuring accuracy and compliance with shipping requirements. Coordinate with internal teams, such as sales, purchasing, and warehouse, to gather necessary information and resolve any discrepancies.
3. Customs Compliance: Ensure compliance with customs regulations and requirements for each destination country. Stay up to date with international trade regulations, tariff codes, and export control regulations to facilitate smooth customs clearance.
4. Shipment Coordination: Collaborate with freight forwarders, carriers, and logistics partners to coordinate shipping schedules, arrange transportation, and track shipments. Ensure timely delivery of goods while proactively addressing any potential delays or issues.
5. Customer Communication: Serve as a point of contact for customers regarding shipment-related inquiries, providing timely and accurate information on order status, tracking details, and delivery updates. Maintain professional and effective communication to ensure customer satisfaction.
6. Documentation Management: Organize and maintain accurate records of shipping documentation, including invoices, shipping manifests, and tracking information. Ensure proper filing and archiving of records for future reference and auditing purposes.
7. Problem Resolute