ICCS

Vasant Vihar, Delhi

As a leading provider of BPM and BPO services in India, ICCS garners a highly responsive structure to resonate with its clients individual needs. Owing to our paradigm leadership with decades of experience and global delivery network, we create business value to our clients by coalescing operational excellence and deep domain - industry and functional - knowledge.

• Vission : To become a globally recognized and most preferred BPM service provider delivering outstanding value to our customers across all sectors using the cutting edge technology & world-class services.
• Mission : We shall grow significantly faster than the industry by fostering Innovation and building partnerships with biggest brands globally, with passionate leaders and employees.
• Customer Life Cycle Management : Customer acquisition is an art that relies more upon the marketer's knack of building relationships with the targeted customers, rather than on infrastructure. At ICCS, we do not follow the typical telesales approach for telemarketing & lead generation. To be more precise, the inbound & outbound telesales projects for each client are regarded as a comprehensive process, which requires continuous participation of qualified personnel.
• Inbound Call Center Services : ICCS is one of the leading inbound call center service providers in India. We have been catering to an extensive list of global clients for 13 years. We understand that our growth relies on the growth of our clients and as a result, rather than focusing on our business goals we lay a major emphasis on the business goals of our clients as helping them achieve their goals automatically helps us achieve ours.
• Outbound Call Center Services : ICCS also offers a wide-range of outbound call center services in India. While the world is abundantly relying on India for high-quality, time- and cost-efficient outbound services and new companies are mushrooming every day, ICCS is a trendsetter in the BPO industry of India. We have the right combination of experience, cutting-edge technology, robust infrastructure and skilled manpower to efficiently manage many different types of large and small outbound call center services.
• Chat And Email : Accurately and promptly replying to the queries of the customers through live chat and email is now an integral part of the customer service process. Businesses often do not have the right resources, time, or the workforce to manage these modern modes of communication. As a result, many of them outsource email support and chat support to leading outsourcing service providers.